Personal Data Policy

CUSTOMER DISCLOSURE TEXT ACCORDING TO THE PERSONAL DATA PROTECTION LAW
Your personal data in accordance with the Personal Data Protection Law (“KVKK”); as data controller, BELLONA MOBİLYA A.Ş. (“BELLONA” or “Company”) within the scope described below. As the data controller, we provide the following explanations to our customers and third parties who use our website and/or mobile applications, in accordance with the disclosure obligation that our Company must fulfill within the scope of Article 10 of the KVKK.
Our company reserves the right to issue the Information Text for Relevant Persons (“Clarification Text”) in accordance with this Law on Protection of Personal Data at any time within the framework of the changes that can be made within the scope of the legal regulations in force.
  1. DATA SPEAKER
BELLONA FURNITURE INC.
Mersis No: 0182004993100029
Internet Address: www.bellona.com.tr
Phone Number: 03523211670
KEP Address: bellona@hs02.kep.tr
Address : Organized Industrial Zone 14th Street No: 14 38070 Melikgazi Kayseri / TURKEY
  1. DEFINITIONS ABOUT KVKK
KVKK: Law No. 6698 on the Protection of Personal Data
Explicit Consent: Consent about a specific subject, based on information and expressed with free will.
Anonymization: Making personal data incapable of being associated with an identified or identifiable natural person in any way, even by matching with other data,
Relevant Person: The real person whose personal data is processed,
Personal Data/s: Any information relating to an identified or identifiable natural person,
Processing of Personal Data: Obtaining, recording, storing, preserving, changing, rearranging, disclosing, transferring, taking over, making available personal data by fully or partially automatic or non-automatic means provided that it is a part of any data recording system, all kinds of operations carried out on the data, such as the classification or prevention of its use,
Board: Personal Data Protection Board,
Institution: Personal Data Protection Authority,
Data Processor: The natural or legal person who processes personal data on behalf of the data controller, based on the authority given by the data controller,
Data Registration System: The registration system in which personal data is processed and structured according to certain criteria,
Data Controller: The natural or legal person who determines the purposes and means of processing personal data and is responsible for the establishment and management of the data recording system,
Special Qualified Personal Data: Data related to the race, ethnic origin, political opinion, philosophical belief, religion, sect or other beliefs, disguise and dress, membership to associations, foundations or unions, health, sexual life, criminal convictions and security measures, and biometric data. and express genetic data.
The number of pages viewed through cookies, visit duration, site browsing habits, location, IP, time information, while users visit e-commerce sites.
  1. LEGAL REGULATIONS ON THE COMPANY'S COLLECTION OF PERSONAL DATA
There are various legal regulations in the laws regarding the use of Personal Data belonging to our customers. At the beginning of these, the main principles of protection of Personal Data with KVKK are regulated. In addition, in accordance with the Law No. 6563 on the Regulation of Electronic Commerce, the Turkish Penal Code No. 5237, the Law on the Protection of Consumers No. 6502 and the Regulation on Distance Contracts, the relevant data must be collected and used in order to fulfill our obligations.
  1. PURPOSE OF PROCESSING YOUR PERSONAL DATA
Personal Data provided by our customers and/or third parties (“Customer”) who transact on the ………… Site and/or our mobile application can be recorded, stored, updated, disclosed to third parties, transferred, classified by the Company in cases permitted by the legislation and at the border. and can be processed.
You can find detailed information about the purposes of processing your Personal Data by our Company from the Personal Data Protection and Processing Policy at the www…………..com.tr internet address.
Your personal data is processed and used for the following purposes:
  • Providing/executing products and services and sales and after-sales support services,
  • Information security, execution and management of contract processes, identification of the person who makes the transaction, ensuring the security of the operations of the Data Controller,
  • If you choose to become a member, executing your membership registration process, operating your member registration account,
  • Carrying out the necessary work by our business units to benefit you from the products and services offered by our company, organizing special sales, campaigns and marketing activities for customers,
  • Customizing the products and services offered by our company according to customer tastes, usage habits and needs, recommending them to customers, following up on requests and complaints, carrying out activities for user satisfaction,
  • Ensuring communication and cooperation between Erciyes Anadolu Holding and Erciyes Anadolu Holding affiliates, ensuring coordination, running common business areas and common databases, determining the needs of our customers and employees, fulfilling the obligations related to the contract, advertising and marketing by our company In order to continue its activities, to ensure customer follow-up, to ensure occupational safety and business continuity,
  • Ensuring the legal and commercial security of our company and those who have a business relationship with our company, determining and implementing our company's commercial and business strategies
  • In case of visiting our website, generating statistical data and recording visitor information and providing feedback,
  • Taking customer orders and creating order forms, executing sales processes, carrying out storage and archiving activities,
  • In case of customer complaints and requests; In order to carry out the processes of commitment to the company, products and services, to receive, evaluate and follow up complaints, suggestions and requests for the improvement of marketing and business processes, to carry out customer satisfaction surveys, to carry out customer relations management processes, to provide the services requested by customers,
  • To be able to issue commercial books, invoices, bank checks and payrolls that must be arranged by the Company in accordance with legal regulations,
  • Execution of logistics, cargo activities and delivery process,
  • Within the framework of the Regulation on Distance Contracts and the Law on the Protection of the Consumer, the conditions of the contracts to be concluded with the customer, updating them and conveying the necessary information,
  • Operational security process management for the company's e-commerce platform,
  • In the execution and follow-up of legal affairs, in providing information to authorized persons, public institutions and organizations,
  • Analyzing the awareness and customer environment of our customers who shop on the company website and/or mobile application, conducting their activities and conducting surveys,
for the purposes of KVKK m. It will be processed within the personal data processing conditions and purposes specified in clause 5.
Existence of your explicit consent, name and surname, contact, customer transaction and financial data; realizing campaigns, sweepstakes, promotions and competitions, increasing customer satisfaction, measuring and improving brand awareness, market research, customer environment, survey studies, customizing the products and services offered by the Company according to your tastes, usage habits and preferences, Innovations, developments, campaigns before the company It can be processed within the scope of your express consent for the purpose of sending promotions, advertisements, campaigns and similar messages to the communication channel that the customer prefers to be contacted, and sharing them with third parties who receive services for this purpose.
  1. TO WHOM AND FOR WHAT PURPOSES THE PROCESSED PERSONAL DATA MAY BE TRANSFERRED
In case your personal data we process is open in line with the realization of the above purposes, taking into account the 8th and 9th articles of the KVKK; to our dealers, main dealers, business partners, suppliers, affiliate companies of Erciyes Anadolu Holding A.Ş and Erciyes Anadolu Holding A.Ş, domestic and established business partners and their dealers, suppliers, companies we cooperate with, authorized public institutions and finance companies. institutions, private individuals, judicial bodies, software companies and technology companies established in Turkey and abroad, technology companies from which we receive cloud services, institutions from which health services are provided, and insurance companies.
  1. METHOD AND LEGAL REASON FOR COLLECTING PERSONAL DATA
Your personal data that you have contact with our Company; It is collected and processed through the website, mobile application, call center, telephone, e-mail, social media, dealer and/or authorized service channel for the following legal reasons;
Providing products and services and after-sales support services and providing services, to benefit from our products and services without any problems, to develop our product range with the information received, to provide product variety according to your liking, to provide a personal marketing service about you by taking your information described above, with the principle of "best product" To provide services, to analyze your personal shopping habits through automated systems, and to perform the contract based on legal grounds,
Based on the legal reason that data processing is mandatory for the establishment, exercise or protection of a right in order to evaluate your requests and complaints,
In case you give your explicit consent, the campaign will involve our relevant business units in order to increase customer satisfaction, carry out customer relations processes, and carry out commercial activities carried out by our Company, and related business processes, organization of events and trainings, determination of participants, management of communication channels, measuring and improving brand perception, carrying out market research and survey processes, providing gifts with references, customizing the products and services offered by the Company according to your tastes, usage habits and needs, and within this scope, advertising, promotions, campaigns, etc. The express consent for the purposes of sending messages can be processed based on the legal reason.
  1. OTHER RIGHTS OF THE RELATED PERSON STATED IN KVKK Article 11
Personal data owner, as the Relevant Person, KVKK m. We declare that you have the following rights pursuant to 11;
  • Learning whether personal data is processed or not,
  • If personal data has been processed, requesting information about it,
  • Learning the purpose of processing personal data and whether they are used in accordance with its purpose,
  • Knowing the third parties to whom personal data is transferred at home or abroad,
  • Requesting correction of personal data in case of incomplete or incorrect processing and requesting notification of the transaction made within this scope to the third parties to whom the personal data has been transferred,
  • Requesting the deletion or destruction of personal data in the event that the reasons requiring its processing have disappeared, although it has been processed in accordance with the provisions of the Law No. 6698 and other relevant laws, and requesting the notification of the transaction made within this scope to the third parties to whom the personal data has been transferred,
  • Objecting to the emergence of a result against the person himself by analyzing the processed data exclusively through automated systems,
  • In the event that you suffer damage due to the unlawful processing of personal data, it has the right to demand the compensation of the damage.
You can send your questions and requests about your personal data to the Data Controller with a petition or “Application Form” prepared in accordance with the conditions specified in the Communiqué on Application Procedures and Principles, using the methods specified below. Click to download the application form.
As the Data Subject, you can forward your questions and requests about your personal data to our Company, Organized Industrial Zone 14.Cadde No: 14 38070 Melikgazi Kayseri / TÜRKİYE, with a notary public notice or by submitting your identity card, with your personal applications. Your requests will be evaluated and decided free of charge as soon as possible and ultimately within 30 (thirty) days at the latest. Following your application to our company, if you are not satisfied with the response to the application in question, it is your right to file a complaint with the Personal Data Protection Authority.
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